INTRODUCTION

At One More Rep Gym we are committed to protecting your privacy.

We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.

Our Privacy Notice explains how we collect, use, share and protect your personal information.

WHEN DO WE COLLECT INFORMATION?

We collect your personal information when you:

  • Complete an Online Membership Agreement
  • Register interest for upcoming One More Rep Gym opening locations
  • Book or attend an exercise class or lesson
  • Ask us for more information about a product or service, or contact us with a question or complaint
  • Take part in a competition, prize draw or survey
  • Send an email to an [email protected] email account
  • You have an accident in our gyms or there was an incident where you were a witness or personally affected
  • When you book classes, courses, and inductions
  • When you use the One More Rep Gym app - ZENPLANNER
  • When our teams take photos of your attendance at the gym, part of an event or in a class (Your permission will be asked beforehand)
  • When using our gyms CCTV is being recorded 24 hours. CCTV is permanently erased after 31 days.
 

·        WHAT INFORMATION DO WE COLLECT?

The information we collect is required for the purpose of creating your Member Account and for you to enroll in our gym. Such information allows you to be identified as a member of One More Rep Gym and includes:

  • Name, date of birth, gender, e-mail address, telephone number, and health declaration.
  • Your contact with us, such as a note or recording of a call you make to our contact center, an email, or other records of any contact you have with us
  • Your membership information – such as dates of payment owed and received, the services you use, and any other information related to your account

HOW DO WE USE THIS INFORMATION?

We will use your personal information to provide you with the services, products, or information that you have requested, for administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organizations and agents for these purposes.  We may use your information to:

We’ll store your information for as long as you are a Member of One More Rep Gym or following cancellation and to meet legal requirements including financial audit, anti-fraud and money laundering regulations. We will store your information for no more than 3 years from the last activity on the account. An ‘activity’ can be classified as access into a gym, a payment made on the membership account, or a comment added to the membership following contact with One More Rep Gym. We may contact you about One More Rep Gym services during these 3 years if you haven’t opted out of receiving marketing communications from us.


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